Someone call the Whambulance....
RIAA Chief Editorial on SOPA
The real question is what does the RIAA create? They are nothing more than a glorified middle-man, cash taker, toll taker between musicians, artists and the stores. This is before getting to the MPAA which wants to protect the industry that though $200 million for the movie Battleship was a good idea.
Wednesday, February 8, 2012
Sunday, February 5, 2012
The Customer Service 'Nuclear' Option
I dislike using the term, or euphemism 'nuclear' outside of specific cases but here I believe it's appropriate. I believe so because this is the very last method I use when dealing with crappy customer service on something ordered, a service requested or even just a response to a critical question. I accept going to this point that I want the object or service bad enough to threaten the company with never using them again, and that no matter how much I want the product I can walk away.
This option is Twitter.
I restrain serious complaining on most slights as a matter of principle, but know I have used this method in five cases. Continental Airlines, Sears, Audi, DirecTV and one other I actually cannot remember at this point. To qualify them for my ranting on twitter, there was significant cost in dollars, time and customer service basically telling me to 'go f--- myself' and suck it up. In all of the cases I was at the point of losing a decent amount of money, or getting stuck in a bad spot, so i went to twitter and ranted. And ranted I did well.
I mention those cases because I got a response, and figure since each responded to me, I figured I should rank the response, effort and try to give some feedback, which I shall over the next few days. Some responses kinda sucked, some were great, but the root problem I have with all of the companies, is it took too much time. I wasted at least 3 hours on the phone, internet, etc for each one...with even 1 hr being too much time. But being that customer service is dead in my mind..each one did perform to a greater or lesser extent.
More to come on my use of twitter as a ranting tool for results, with rankings.
This option is Twitter.
I restrain serious complaining on most slights as a matter of principle, but know I have used this method in five cases. Continental Airlines, Sears, Audi, DirecTV and one other I actually cannot remember at this point. To qualify them for my ranting on twitter, there was significant cost in dollars, time and customer service basically telling me to 'go f--- myself' and suck it up. In all of the cases I was at the point of losing a decent amount of money, or getting stuck in a bad spot, so i went to twitter and ranted. And ranted I did well.
I mention those cases because I got a response, and figure since each responded to me, I figured I should rank the response, effort and try to give some feedback, which I shall over the next few days. Some responses kinda sucked, some were great, but the root problem I have with all of the companies, is it took too much time. I wasted at least 3 hours on the phone, internet, etc for each one...with even 1 hr being too much time. But being that customer service is dead in my mind..each one did perform to a greater or lesser extent.
More to come on my use of twitter as a ranting tool for results, with rankings.
Friday, February 3, 2012
First Run at the New Place
Nice, easy 2.7 mile run in the cold at speed. First run out of the new place so figured I needed to post. It's not a direct start from my house but close enough, great short run. I'll start timing myself next month after I get back on the running horse as a way to track my improvement
The Route - Wildewood 1
The Route - Wildewood 1
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